Shipping policy
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Delivery Within the Czech Republic
Delivery within the Czech Republic typically takes 1–2 business days after dispatch.
3. International Shipping
We ship to selected European Union countries.
International delivery usually takes 2–7 business days depending on the destination country.
Shipping times may vary slightly due to carrier delays or public holidays.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
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the weight of the products,
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the destination country.
The final shipping cost is displayed before completing your purchase.
5. Damaged or Lost Shipments
Please inspect your package upon delivery.
If you notice visible damage to the packaging or the product, please notify the carrier immediately and contact us at:
We will assist you in resolving the issue as quickly as possible.
6. Incorrect Delivery Information
Customers are responsible for providing accurate shipping information.
If delivery fails due to incorrect address details provided by the customer, additional shipping costs may apply.
7. Contact
If you have any questions regarding shipping, please contact us at:
Komenského 264/5
500 03 Hradec Králové
Czech Republic