Complaint
Complaints and Resolutions Regarding Defective Products
If you receive a defective or damaged product, you have the right to file a complaint in accordance with the applicable laws of the Czech Republic.
How to file a complaint:
Contact us by email: mpsale@seznam.cz
Please provide the order number and a description of the defect.
Attach a photo of the damage (if possible).
After reaching an agreement, send the claimed product to the following address:
MoonLightBeauty s.r.o.
Komenského, 264/5, 500 03 Hradec Králové, Czech Republic
Complaint Review Period
The complaint will be reviewed no later than 30 days from the date it was submitted.
How to file a complaint
In the event of a justified complaint, the customer has the right to:
- repair of the product
- exchange of the product
- a reasonable discount
- a refund